Things to know about ordering online
How many days will the delivery take to arrive?
Our pies will normally be delivered to you within 4 working days.
Where do you deliver?
We deliver across mainland UK, however, there are some parts of Scotland that we are unable to deliver to. If you’re planning a delivery in Scotland, please get in touch with email@example.com to check we deliver in your area. We can’t deliver to Ireland at the moment.
Can you deliver pies any day of the week?
We send our pies via an overnight courier, therefore, we are unable to deliver on Saturdays, Sundays or Mondays.
What are the delivery charges?
On a box of 12 pies, delivery is free of charge.
Where’s the box of six pies gone?
We’ve decided to take the step towards plastic-free packaging, which means we’re changing the way we send our pies out. We’ve swapped the polystyrene insulation for a recyclable cardboard alternative. Due to the size constraints of this new eco-friendly insulation, we can no longer send out boxes of six pies. Our pies can be frozen for up to six months, so it’s well worth buying a dozen pies in one go and stocking the freezer up. This means less packaging and food miles over time too – another step in the right direction for our planet.
Pie ‘MUST KNOWS’
How do I cook my pies?
You can cook the classic pies in just 25 mins at 180°C / 160°C fan / 350°F gas mark 4 or the lighter pies for 20 minutes.
How should I store my pies?
Your pies will arrive in a temperature controlled box. They will need to be placed in the fridge on arrival before the end of the day. Your pies will arrive with a 7-10 day shelf life and can be frozen for up to six months.
Gluten free FAQs
Are your pies 100% gluten free & coeliac approved?
Yes – our gluten free Ranger, Moo and Heidi pies have all been certified as gluten free by Coeliac UK. Our gluten free pies are made in a small gluten free specific kitchen in Bristol, where no gluten is present. We swab test this environment on a daily basis, to ensure there is no cross-contamination and do a deep clean before production, to ensure we maintain a gluten free environment. Our gluten free pies are transported in separate containers and cooked using separate baking trays. There is gluten present in our restaurant kitchens, but we do our utmost to keep the gluten free pies separate.
Can I order a mixed box of classic and gluten free pies?
No – we have to follow strict regulations around gluten contamination and so cannot send gluten free and classic pies out together.
If you have any other questions, email firstname.lastname@example.org and we’ll be happy to help.