Privacy Policy & T&Cs

To read our Privacy Policy, click here

For Terms and Conditions of restaurant bookings, promotions or competitions, click here

PRIVACY POLICY

Last updated: 21 October 2026

Who we are

Pieminister is two companies, both registered in England and Wales, with the same registered office: Charlton Road, Brentry, Bristol BS10 6NF.

Pie Minister Kitchens Limited (company number 12656475) runs our online shop. It sells, packs and delivers your order, runs subscriptions and sends our VIPie and other marketing emails. ICO registration ZB264214.
Pie Minister Limited (company number 04638465) runs our restaurants, table bookings, the loyalty app and this website.

Each company is the “controller” of the personal data it uses. That means it decides how the data is used and is responsible for looking after it. In this policy, “we” means whichever of the two is handling your data.

Get in touch about your data

Email: hello@pieminister.co.uk
Phone: 0117 942 3300
Post: Data Protection, Pieminister, Charlton Road, Brentry, Bristol BS10 6NF

What this policy covers

How we collect and use personal data when you visit www.pieminister.co.uk, buy from our online shop (including subscriptions), sign up to our emails (become a VIPie), book a table or eat in one of our restaurants, use our loyalty app, enter a competition, leave a review, apply for a job or get in touch.

What we collect

Identity: name, date of birth (VIPie sign-up), profile photo (loyalty app).
Contact: email, phone, billing and delivery address.
Orders: what you bought and when, delivery instructions, order history.
Payments: handled by our payment providers. We never see or store your full card number.
Account: login details if you create an account.
Marketing: whether you’ve opted in, and which of our emails you open and click.
Reviews and feedback: reviews, star ratings, survey answers and messages to us.
Technical: IP address, browser, device and pages viewed (through cookies, see below).
Bookings: party size, date, and any dietary or access needs you tell us about.

If you tell us about an allergy or medical condition (for example when you book), that’s health data. We only use it to keep you safe, and we delete it 30 days after your visit.

How we use it, and our legal reasons

To take, deliver and support your order or subscription, and send order and delivery updates. Reason: contract (we need it to sell to you).
To remind you about a basket you didn’t finish, and to ask you to review what you bought. Reason: legitimate interests. Every email has an unsubscribe link.
To publish your review on our site. Reason: consent (you choose to post it).
To send marketing emails and offers. Reason: consent when you sign up as a VIPie, or the “soft opt-in” if you’ve bought from us and didn’t opt out. You can unsubscribe at any time.
To show you relevant ads on Facebook, Instagram and Google, and to understand how our site is used. Reason: consent (through our cookie banner).
To manage restaurant bookings, deposits and no-show fees. Reason: contract.
To run competitions. Reason: contract (the competition terms).
To prevent fraud and keep our site secure, and to deal with complaints and legal claims. Reason: legitimate interests.
To keep accounts and tax records. Reason: legal obligation.

We don’t make decisions about you based only on automated processing that have legal or similarly significant effects.

Who we share it with

We don’t sell your data. We only share it with people who help us run the business, under contracts that require them to keep it safe and only use it as we tell them to:

Wix.com: runs our website, online shop, reviews and order emails.
Stripe: takes online shop payments (card, Apple Pay and Google Pay) and restaurant booking deposits and no-show fees.
Shopify and Recharge: run existing pie subscriptions and take subscription payments.
Klaviyo: sends our marketing emails.
Couriers: usually DPD. At busy times we may use other carriers to get your order to you on time.
Posto: restaurant table bookings.
PepperHQ and Square: our loyalty app and in-app payments.
Google (Analytics, Ads) and Meta (Facebook, Instagram): only if you accept those cookies.
Our two companies share customer data with each other where needed, for example so restaurant staff can help with an online order.
Professional advisers (lawyers, accountants, auditors, insurers), HMRC, the police or regulators when the law requires it, and a buyer of all or part of our business if that ever happens.

Sending data outside the UK

Some of these providers store data outside the UK, for example in the USA, the EU or Israel. When that happens we make sure it’s protected: either the country has a UK “adequacy” decision, the company is certified under the UK–US Data Bridge, or we use the UK’s approved contract terms.

How long we keep it

Orders, payments and invoices: 6 years after the end of the financial year (tax law).
Shop account: until you close it, or 3 years after your last order.
Subscriptions: 3 years after the subscription ends.
Marketing list: until you unsubscribe. If you haven’t opened one of our emails in 2 years, we remove you.
Unfinished baskets: 30 days.
Reviews: as long as they’re shown on our site. You can ask us to remove yours.
Restaurant bookings: 2 years. Allergy and access notes: 30 days after your visit.
Loyalty app: deleted after 12 months with no activity.
Customer service emails and complaints: 2 years after they’re closed.
Competition entries: 6 months after the winner is announced.
Job applications: 6 months after the role is filled, unless you agree to longer.

Keeping it safe

Only people who need your data can get to it. Our providers use encryption, and card payments are handled by PCI-DSS certified providers. If there’s a data breach that puts you at risk, we’ll tell you, and the ICO when the law requires it.

Children

Our online shop and mailing list are for people aged 18 and over. We don’t knowingly collect data from children.

Your rights

You can ask us to:

give you a copy of your data;
correct it;
delete it;
restrict or stop using it, including stopping all marketing at any time;
send it to you or another company in a common format;
withdraw any consent you’ve given (this doesn’t affect anything we did before).

Email hello@pieminister.co.uk. It’s free, and we’ll reply within one month (up to three months for complex requests, and we’ll tell you if so). We may ask you to prove who you are.

Complaints

If you’re unhappy with how we’ve handled your data, please tell us first and we’ll put it right. Email hello@pieminister.co.uk with “Data complaint” in the subject. We’ll acknowledge it within 30 days and keep you updated.

You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

If anything changes we’ll update this page and the date at the top.

Cookies are small files saved on your device. Some are needed to make our site and shop work. Others help us understand how the site is used, or show you relevant ads. We only use those if you say yes in our cookie banner.

Essential (Wix): keep your basket, checkout and login working, and keep the site secure. These don’t need your consent.
Analytics (Google Analytics): count visits and show which pages are popular. Only with your consent.
Advertising (Meta, Google Ads): show you our ads on other sites and measure how they do. Only with your consent.
Email (Klaviyo): link site visits to our emails so we can send you relevant offers. Only with your consent.

You can change your choice at any time: Change cookie choices

The content of this website (including text, design and graphics) belongs to Pieminister and is protected by copyright and trade marks. You may view, download and print pages for your own personal use, but not copy, reproduce or share them in any other way without our written permission. These conditions are governed by the law of England and Wales.

LOYALTY APP PRIVACY POLICY

The Pieminister loyalty app is run by Pie Minister Limited (company number 04638465), which is the controller of the data stored in it.

PepperHQ Ltd operates as a processor of data for Pieminister Limited App.

This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you.

Please read this policy and our MOBILE TERMS OF USE carefully.

Information we collect about you through Pieminister Limited App.
We collect information about you when you:
– register to use Pieminister Limited App;
– attempt to check in to our stores;
– register your debit or credit card details;
– upload a profile photo, and
– use the payments facility in Pieminister Limited App to pay for your purchase.

This information is collected, stored and processed under Article 6(1)(b) of the UK GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”
i.e. We need this data for you to be able to use the App for its primary purposes.

Using your information

Collecting personal information in the Pieminister Limited App (name, email address, date of birth) helps us to better understand what you need from us.

We use your information to:
– improve the functionality and performance of Pieminister Limited App;
– personalize our services to you;
– tell you about important changes to Pieminister Limited App and related services, and
– manage promotions, competitions, customer surveys and questionnaires.

Your personal information is safe with us and will never be released to third party companies for marketing purposes.

Pieminister Limited App captures your geographic location when you attempt to “check in” to one of our stores. We do this to identify which store you are in or near to allow you to pay using Pieminister Limited App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. Pieminister Limited App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use Pieminister Limited App and how many people use the different functions within Pieminister Limited App.

Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the #MyAccount&# options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.

Information We Capture

-Geographic location
We provide enhanced store visit experiences when you choose to pay using Pieminister Limited App. You may prevent Pieminister Limited App from accessing your device & location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of Pieminister Limited App and prevent you from enjoying an enhanced experience.

-Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to Pieminister Limited App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.

-Your Card details
Your card details are not stored on Pieminister Limited App and they are only used in accordance with your payment instructions. Your card details are stored with our payment gateway partner – Square – who are a Level 1 certified PCI-DSS Service Provider. You have to use the payments facility within Pieminister Limited App to pay for your purchase through the app.

-Your profile photo
Your profile photo is used in store to verify your identity. If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use Pieminister Limited App to pay for your purchases in-store.

-Your purchase history
We use your purchase history to provide personalized offers and analyse which products and rewards are most likely to interest you.

Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in Pieminister Limited App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.

You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.

Marketing and research
If you agree, we may contact you:
– with offers and information about Pieminister Limited products or services.
– for customer research, e.g. to help improve our service.

You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at hello@pieminister.co.uk

Disclosing your information
We will never disclose your information to anyone outside of Pieminister except:
– Where we have your consent
– Where we are required or permitted to do so by law
– To other companies who provide a service to us as a processor under the terms of this privacy policy
– To any successors in title to our business.

If we ever transfer your personal information outside the UK, we will make sure it is protected as described in our privacy policy above.

Accessing your information

To obtain a copy of the information we hold about you, email us at hello@pieminister.co.uk.

Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.

Changes to our policy

This policy replaces all previous versions and is correct as of November 2019. We reserve the right to change the policy at any time.

Contacting us
If you have any queries, please contact us at hello@pieminister.co.uk

Pie Points Rewarding
We are unable to reward Pie Points on any past purchases. Diners will be able to earn Pie Points at the time of purchase only.

TERMS & CONDITIONS

Last updated: 21 October 2026

ONLINE SHOP TERMS OF SALE

These terms cover anything you buy from our online shop at www.pieminister.co.uk.

1. Who you’re buying from

Pie Minister Kitchens Limited (trading as Pieminister), Charlton Road, Brentry, Bristol BS10 6NF. Registered in England and Wales, company number 12656475. VAT number GB444235802. Email hello@pieminister.co.uk, phone 0117 942 3300.

2. Your order

When you place an order we’ll email you to confirm it. That email is when our contract with you starts. If we can’t fill your order (for example if something has sold out), we’ll tell you and refund you in full.

3. Prices and payment

Prices include VAT. Delivery costs are shown before you pay. You pay in full when you order, by any major credit or debit card, Apple Pay or Google Pay. Payments are processed securely by Stripe. Subscription payments are taken through Shopify.

4. Delivery

We deliver to mainland England, Wales and Scotland. We can’t deliver to the Scottish Highlands and Islands, Northern Ireland, the Isles of Scilly, the Channel Islands or the Isle of Man.
Pies arrive chilled, Tuesday to Friday. Delivery is free on food orders of £45 or more, otherwise it’s £7.
We usually deliver with DPD. At busy times we may use another carrier.
Christmas 2026: the last order date for Christmas delivery is Monday 15 December.
If you’re out, the courier can leave your box in a safe place. Please put the pies in the fridge as soon as they arrive.
Full details are on our Delivery & Returns page.

5. Cancelling and returns

Pies and other fresh food: because they go off quickly, the usual 14-day right to cancel doesn’t apply (Consumer Contracts Regulations 2013). Once your order is being prepared we can’t cancel it.
Merch: you can cancel within 14 days of receiving it, for any reason. Email us, then send it back within 14 days. We’ll refund the item and the standard delivery cost within 14 days of getting it back. You pay the return postage unless the item is faulty.
Gift vouchers: can’t be cancelled or refunded once bought. This doesn’t affect your legal rights.

6. Something wrong with your order?

If your order arrives damaged, has items missing, arrives too late to eat, or isn’t what you ordered, email hello@pieminister.co.uk within 48 hours with your order number and photos. We’ll replace it or refund you. This doesn’t affect your legal rights under the Consumer Rights Act 2015.

7. Allergens

Allergen information is on every product page and on the packaging. Our pies are made in a kitchen that handles all 14 major allergens. If you have a severe allergy, please check the packaging when your order arrives.

8. Subscriptions

You can pause, change or cancel your subscription from your subscription account. Changes to an upcoming order must be made before 8am, two days before delivery.

9. Reviews

We show all genuine reviews, good and bad. We don’t pay for reviews or offer rewards that depend on a good rating.

10. Our responsibility to you

We’re responsible for loss or damage you suffer that’s a foreseeable result of us breaking these terms or not taking reasonable care. We’re not responsible for losses that weren’t foreseeable, or for business losses. Nothing in these terms limits our responsibility for death or injury caused by our negligence, or for fraud.

11. Law

These terms are governed by the law of England and Wales. If you live in Scotland, you can also bring a claim in the Scottish courts.

RESTAURANT TERMS

Our restaurants are run by Pie Minister Limited (company number 04638465, VAT number GB444235802).

Bookings

We take table bookings through Posto. We take card details when you book, processed securely by Stripe. Some bookings need a deposit. Deposit, cancellation and refund rules depend on the type of booking (for example large groups, events or Christmas). We’ll show you the rules that apply before you confirm, and they’ll be in your confirmation email. Where no other rules are shown, if your party doesn’t turn up or cancels less than 24 hours before the booking, we’ll charge a no-show fee of £10 per person.

Allergies

Please tell us about any allergies when you book and again when you order. Our kitchens handle all 14 major allergens, so we can’t guarantee any dish is completely free of them. Ask your server for our allergen guide.

Alcohol

We only serve alcohol to people aged 18 and over and may ask for ID. We can refuse to serve anyone at any time. Please drink responsibly (www.drinkaware.co.uk).

OFFERS AND PROMOTIONS

These terms apply to every Pieminister offer, unless the offer itself says otherwise:

Each offer has its own details (what’s included, dates and where it’s valid). These are shown wherever the offer is advertised: on our website, in the app, in our emails or in the restaurant.
Offers are for a limited time and while stocks last.
Offers can’t be used with any other offer or discount, swapped for cash, or used on orders through delivery apps (such as Deliveroo or Uber Eats).
Unless stated, an offer is valid either in our restaurants or in our online shop, not both.
One use per person or account, unless stated.
Gluten-free supplements still apply.
Bottomless brunch: 2-hour time limit; one dish plus drinks from the brunch menu; drinks are refilled once finished and can’t be shared; alcohol for over-18s only; we may stop serving anyone drinking to excess.
We can withdraw or change an offer if we have a good reason (for example misuse, or something outside our control). If we do, we’ll honour offers already claimed.
These terms are governed by the law of England and Wales.

COMPETITIONS

Open to UK residents aged 18 and over, except Pieminister staff and their families.
Each competition’s closing date, prize and how to enter are shown where we announce it. No purchase is needed unless stated.
One entry per person unless stated. We’ll pick winners at random (or by judging, if stated) within 14 days of the closing date, and contact them the way they entered. If a winner doesn’t reply within 14 days, we may pick someone else.
Prizes are as described and can’t be swapped for cash. If a prize becomes unavailable, we may replace it with one of equal or higher value.
We’ll only use entrants’ details to run the competition, as set out in our privacy policy. If you win, we’ll publish your first name and town unless you ask us not to.
Competitions on social media aren’t run by or connected to Instagram, Facebook or TikTok.
Promoter: Pie Minister Limited, Charlton Road, Brentry, Bristol BS10 6NF.